At Shipping Container King, we pride ourselves on delivering quality shipping containers for purchase or hire. This policy details your rights under the Australian Consumer Law related to refunds, returns, and other remedies pertinent to the purchase or hire of shipping containers.1. Major Failures in Containers:
If a container you've purchased or hired exhibits a major defect or failure, you are entitled to:
A container has a "major failure" when:
For minor failures, Shipping Container King reserves the right to:
For a streamlined refund, repair, or replacement process, it's essential to retain and present your proof of transaction, be it a receipt, a lease agreement, or any related documentation.4. Exceptions:
Refunds or exchanges may be declined if:
For containers with acknowledged defects or inaccuracies, Shipping Container King will bear the return transportation costs. For all other reasons, the customer is responsible for these costs.6. Return window:
All returns must be requested within 30 days of the delivery date. This is our return window.
For containers with defects, claims should be lodged within 7 days of the transaction date. Refunds may be issued within 7 days, however real times may vary depending on a variety of factors.7. Contact:
For queries about refunds, returns, or any other concerns, or to initiate a return, please contact our Customer Service team at email@example.com or call us at 1300 66 KING.
This policy is tailored to the context of shipping containers and exemplifies our commitment to adhere to the Australian Consumer Law. Your rights under the Australian Consumer Law remain paramount to this policy.